Return and Refund Policy

At Memory Care Foundation, we partner with a third-party vendor, Printify, to fulfill our orders. Due to Printify's policies, we do not accept returns or offer refunds if a customer orders the wrong size, color, or simply changes their mind. Please review your order carefully before completing your purchase.

Damaged Items & Manufacturing Errors

We understand that mistakes and defects can happen. If your order arrives with a manufacturing defect or is damaged during shipping, Printify offers a free reprint or refund under the following conditions:

• You must contact us within 30 days of product delivery.

• You must provide clear photos of the issue, including:

• The wrong size or color sent

• A damaged product upon arrival

• A printing error

How to Request a Refund or Reprint

Please send an email to customercare@memoryfnd.org with the following information:

1. Order Number

2. Your Full Name

3. Best Contact Phone Number

4. Clear Photos of the Issue

5. Your Preferred Resolution (Refund to the original payment method or a free reprint)

Processing Time

Once we receive your request and verify the issue, we will work with Printify to resolve the problem. Please allow up to 10 business days for processing.

If you have any questions, feel free to reach out to us. Thank you for supporting the Memory Care Foundation!